Privacy Policy

Last updated: August 11, 2025

Welcome to Shaam-E-Awadh Catering (“we”, “our”, “us”). We value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shaameawadh.com, submit enquiries, or communicate with us.

1) Information We Collect

  • Contact details: name, email address, phone number, event details you provide in enquiry/contact forms.
  • Usage data: pages viewed, device/browser info, approximate location, and interactions (via cookies/analytics).
  • Communications: records of chats, emails, and phone calls related to your enquiry or booking.

2) How We Use Your Information

  • To respond to enquiries, provide quotations, and manage bookings.
  • To improve site performance, content, and user experience.
  • To send important updates about your event or our services (no spam).
  • To comply with legal obligations and prevent fraud or misuse.

3) Legal Bases (where applicable)

We process personal data based on legitimate interests (running and improving our services), contract (providing catering services), and consent where required (e.g., certain marketing or cookies).

4) Cookies & Analytics

We may use cookies and similar technologies to remember preferences and understand how our site is used. Third-party analytics tools (e.g., Google Analytics) may collect aggregated usage data. You can disable non-essential cookies via your browser settings; the site may still function with limited features.

5) Sharing of Information

We do not sell your personal information. We may share limited data with trusted vendors strictly to operate our website, process enquiries, or deliver services (e.g., email/SMS providers, hosting, analytics). These vendors are bound by confidentiality and data-protection obligations. We may also disclose information if required by law or to protect our rights, users, or the public.

6) Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we take reasonable steps to securely delete or anonymise it.

7) Data Security

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

8) Your Rights

Subject to applicable law, you may have rights to access, correct, update, or delete your personal data, withdraw consent, or object to certain processing. To exercise these rights, contact us using the details below.

9) Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will take appropriate steps.

10) Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

11) International Visitors

If you access our website from outside India, please note your information may be processed and stored in India where our operations are located. By using our site, you consent to such processing subject to this policy.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes will be highlighted on this page.

13) Contact Us

Shaam-E-Awadh Caterers
529A/1009 Pant Nagar, Khurram Nagar (adjacent to Cambridge School), Lucknow, Uttar Pradesh – 226021
C/o I H Usmani, C-768, GTB Nagar, Kareli, Prayagraj, Uttar Pradesh – 211016
Phone: +91 98395 36000 / +91 91406 82076
Email: [email protected]
Website: www.shaameawadh.com

If you have questions about this policy or how we handle your data, please reach out—we’re happy to help.